Claude security directory

RT (Request Tracker)

Published by Best Practical Solutions, LLC

Medium risk

Connects Claude to a live RT (Request Tracker) instance via the REST2 API. Supports searching tickets with TicketSQL, reading ticket details and history, creating and updating tickets (including custom fields, custom roles, links, and date fields), adding comments and replies, and looking up queues and users.

Security assessment

Plutonium assessed this desktop extension for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.

Available capabilities

This add-on exposes 17 tools or capabilities.

  • search_tickets
  • get_ticket
  • get_ticket_history
  • get_transaction
  • get_queue
  • list_queues
  • get_queue_fields
  • lookup_user
  • get_current_user
  • get_ticketsql_grammar
  • create_ticket
  • update_ticket
  • add_comment
  • add_reply
  • get_ticket_attachments
  • get_attachment
  • save_attachment

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