Microsoft Copilot security directory

Talkdesk

Published by Talkdesk

Medium risk

Talkdesk provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Connect to other external systems already supported by Microsoft to be able to execute actions in Talkdesk like create an agent, create a callback, get a user by email, etc. or trigger your own flows when a contact is created/updated, note is created, inbound call starts, etc. in Talkdesk.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 4 tools or capabilities.

  • Create a callback
  • Create a new agent (deprecated) [DEPRECATED]
  • Create a new user
  • Create a workspace notification (deprecated) [DEPRECATED]
  • Get account configured custom status used by agents [DEPRECATED]
  • Get contact by Id
  • Get user by email
  • Get user presence (deprecated) [DEPRECATED]
  • Get user status [DEPRECATED]
  • Suscribe presence for all users (deprecated) [DEPRECATED]
  • Update user status [DEPRECATED]

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