Microsoft Copilot security directory

SmileBack

Published by ConnectWise SmileBack

High risk

SmileBack is the leading customer feedback system for MSP. Integrate your CSAT, NPS and Project Surveys data, so you can save time, optimize your service and improve your client experience.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Can permanently delete data: This connector can erase records, files, or accounts. Once deleted the data may be unrecoverable - even an accidental request can cause permanent loss.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 5 tools or capabilities.

  • CSAT_companies
  • CSAT_contacts
  • Delete power trigger
  • NPS campaigns
  • Project surveys

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