Microsoft Copilot security directory

Revelation helpdesk

Published by Yellowfish Software

Medium risk

The Revelation helpdesk connector allows you to create and update items in your helpdesk such as tickets, clients, users and assets by connecting to the Revelation helpdesk API using OAuth authentication. You can also take advantage of the extensive list of triggers allowing you to integrate your business processes based on events that occur in Revelation helpdesk

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 15 tools or capabilities.

  • Add an action
  • Create Asset
  • Create Client
  • Create Office
  • Create User
  • Find a user
  • Get an existing Asset
  • Get an existing Ticket
  • Log a new Ticket
  • Reassign a Ticket
  • Search for Assets
  • Set Ticket Priority
  • Set Ticket Status
  • Set Ticket Type
  • Update Asset

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