Microsoft Copilot security directory

Plumsail HelpDesk

Published by Plumsail Inc.

High risk

The API allows interact with Plumsail HelpDesk ticketing system. Visit https://plumsail.com/docs/help-desk-o365/v1.x/API/ms-flow.html for more information.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
  • Can permanently delete data: This connector can erase records, files, or accounts. Once deleted the data may be unrecoverable - even an accidental request can cause permanent loss.
  • Can send messages as you: This connector can post messages, emails, or notifications on your behalf. Recipients will believe the message came from you, which makes phishing or social-engineering risks higher.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 24 tools or capabilities.

  • Create a comment
  • Create a contact
  • Create a ticket
  • Create an organization
  • Delete a contact
  • Delete a ticket
  • Delete an organization
  • Delete an organization by title
  • Download attachment
  • Get a single comment
  • Get a single contact by Email
  • Get a single contact by Id
  • Get a single organization
  • Get a single organization by title
  • Get a single ticket
  • Get all comments for a ticket
  • Get contacts
  • Get organizations
  • Get tickets
  • Update a contact
  • Update a contact by Email
  • Update a ticket
  • Update an organization
  • Update an organization by title

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