Microsoft Copilot security directory

Freshservice

Published by Microsoft

Medium risk

Freshservice is a cloud-based IT service desk and service management solution that's easy to set up and use, to transform employee experience across the organization.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 3 tools or capabilities.

  • Add a note to a ticket (V2)
  • Add a note to a ticket [DEPRECATED]
  • Create a ticket (V2)
  • Create a ticket [DEPRECATED]
  • Update a ticket (V2)
  • Update a ticket [DEPRECATED]

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