Microsoft Copilot security directory

Egain

Published by eGain Corporation

Medium risk

This connector enables Copilot to securely call the eGain V3 API, providing seamless integration for customer engagement data. It supports authentication, data retrieval, and action execution, simplifying workflows and enhancing real-time insights across eGain services.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 3 tools or capabilities.

  • Get the best search results for a user query
  • Retrieves answers for a given scope with data sources and KB Portal
  • Returns KB search result for eGain R21

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