Microsoft Copilot security directory
DeskDirector
Published by DeskDirector
Medium risk
DeskDirector automates and accelerates ticket-based workflows between Users and Techs working IT services. The DeskDirector connector is a deep and powerful integration into our rich ticketing platform. All phases of a ticket's life cycle can be automated and enhanced for superior service experience.
Security assessment
Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.
- Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
- Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
- Can send messages as you: This connector can post messages, emails, or notifications on your behalf. Recipients will believe the message came from you, which makes phishing or social-engineering risks higher.
- Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.
Available capabilities
This add-on exposes 24 tools or capabilities.
- Create a contact
- Create a ticket
- Create an email from template
- Create ticket tasks
- Find companies
- Find contacts
- Find members
- Find ticket task templates
- Find tickets
- Find user groups
- Get a chat session
- Get a company
- Get a contact
- Get a form result
- Get a form result (deprecated) [DEPRECATED]
- Get a member
- Get a ticket
- Get ticket tasks
- Invite users to chat
- Respond to an Advanced Event
- Run an advanced action
- Send a notification to a contact
- Send a notification to a member
- Send a system message in chat
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