Microsoft Copilot security directory

Desk365

Published by Kani Technologies Inc

Medium risk

Desk365 is a cloud-based, AI-enhanced helpdesk built for the Microsoft 365 ecosystem, enabling exceptional customer service through Microsoft Teams, Email, Web Forms/Widgets, and more. Automate routine tasks and save time with an intuitive, feature-packed web app that features a unified inbox to manage all customer interactions. Desk365 also integrates Artificial Intelligence to draft agent responses and employs Microsoft Copilot, enhancing seamless collaboration on customer service tickets.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 5 tools or capabilities.

  • Add a note to a ticket
  • Create a ticket
  • Get a ticket
  • Get all tickets
  • Update a ticket

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