Microsoft Copilot security directory

Business Assist [DEPRECATED]

Published by Microsoft

Low risk

Business Assist connector provides a set of services to automate common customer-success tasks. Customer service leaders, managers and agent personas can use it to reliably predict service-call volumes (to manage staffing levels), cluster customer feedback (to focus on the right investments) and generate self-help solutions for Microsoft 365 product issues. Reduce your organization’s helpdesk cost and provide great customer experience by adopting the same services that power Microsoft Support.

Security assessment

Plutonium assessed this connector for permissions, capabilities, and security-relevant behavior.

  • Sends your data to outside companies: Anything you share with this connector flows to a third-party service. That company sees, stores, and may use the data according to their own policies.

Available capabilities

This add-on exposes 3 tools or capabilities.

  • Create forecast job (deprecated) [DEPRECATED]
  • Create text analytic job (deprecated) [DEPRECATED]
  • Get self-help insights (deprecated) [DEPRECATED]

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