Claude security directory

Zoho Desk

Published by Zoho

High risk

Automate Zoho Desk customer support workflows with MCP tools for managing tickets, contacts, and knowledge base articles.

Security assessment

Plutonium assessed this web connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.
  • Can change or update your information: This connector can edit, rename, overwrite, or otherwise modify records in the connected service. If a request gets manipulated, your data could be altered without you noticing.
  • Can permanently delete data: This connector can erase records, files, or accounts. Once deleted the data may be unrecoverable - even an accidental request can cause permanent loss.
  • Sends your data to outside companies: Anything you share with this connector flows through one or more third-party services. Those companies see, store, and may use the data according to their own policies.

Available capabilities

This add-on exposes 20 tools or capabilities.

  • getTickets
  • getTicketDetails
  • createTicket
  • updateTicket
  • deleteTicket
  • getContacts
  • getContactDetails
  • createContact
  • updateContact
  • deleteContact
  • getArticles
  • getArticleDetails
  • createArticle
  • updateArticle
  • getAgents
  • getAgentDetails
  • getDepartments
  • getProductDetails
  • addTicketComment
  • getTicketComments

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