Claude security directory

Freshservice

Published by Freshworks

Medium risk

Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. Make Freshservice a native part of your AI workflow—an intelligent IT service management agent that helps your team resolve issues faster and keep operations running smoothly.

Security assessment

Plutonium assessed this web connector for permissions, capabilities, and security-relevant behavior.

  • Reads your private information: The connector can read ITSM data such as tickets, requester profiles, agent details, assets, and knowledge base content, which may include personal data, internal system information, and incident details.
  • Can change or update your information: The connector can create and update records (tickets, notes, assets, onboarding/offboarding requests, solution articles/folders), which could alter operational workflows or stored IT documentation if misused.
  • Stores long-lived access tokens: To access Freshservice on your behalf, the connector typically relies on stored credentials/tokens; if compromised, they could allow ongoing access to ITSM data and actions.

Available capabilities

This add-on exposes 35 tools or capabilities.

  • fetchSolutionCategories
  • fetchSolutionCategory
  • updateSolutionArticle
  • createOnboardingRequest
  • fetchOnboardingRequests
  • fetchOnboardingRequestForm
  • createOffboardingRequest
  • fetchOffboardingRequestTickets
  • placeRequestServiceCatalogItem
  • fetchServiceCatalogItemSearch
  • fetchServiceCatalogCategories
  • fetchOffboardingRequests
  • fetchSolutionArticles
  • createSolutionArticle
  • fetchSolutionArticleSearch
  • fetchServiceCatalogItem
  • fetchServiceCatalogItems
  • createTicket
  • fetchTicket
  • updateTicket
  • fetchTickets
  • fetchAgent
  • fetchAgents
  • fetchAssets

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