{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-08-21","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"provisional","auth_posture":"auth_required","category":"Web Connector","confidence":"medium","description":"Analyze customer tickets, calls and chat transcripts with Rippit. Explore themes and retrieve quotations to support findings. Create analysis worksheets, aggregate data and export results.","did":"0659bf76-65d6-4ff8-94d1-a79f8a5327a5","documentation_url":"https://docs.rippit.com/overview","editorial_description":{"extended_description":"The connector reads conversation text and connected data sources, supports CSV uploads, and provides formula columns and reusable worksheet templates. Enrichment and quote-finding jobs expose status checks. An authenticated Rippit connection is required.","schema_version":1,"summary":"Analyze customer tickets, calls and chat transcripts with Rippit.\nExplore themes and retrieve quotations to support findings.\nCreate analysis worksheets, aggregate data and export results."},"homepage_url":"","icon":"","id":"0659bf76-65d6-4ff8-94d1-a79f8a5327a5","installs":0,"last_scanned":"","license":"","long_description":"The connector reads conversation text and connected data sources, supports CSV uploads, and provides formula columns and reusable worksheet templates. Enrichment and quote-finding jobs expose status checks. An authenticated Rippit connection is required.","manual_assessment":"medium","manual_review":{"all_findings":[{"evidence":"The complete inventory declares worksheet creation, formula columns, enrichment updates, and CSV upload.","reasoning":"These actions persistently create or alter analysis datasets and derived customer-conversation results.","risk_type":"data_modification","severity":"medium","title":"Worksheets and enrichment state can be changed","triggering_tools_or_skills":["add_formula_column","create_worksheet","create_worksheet_template","enrich_worksheet","update_enrichment","upload_csv"]},{"evidence":"The Directory description states Rippit reads support tickets, calls, and chat transcripts in full rather than summaries.","reasoning":"Customer conversations may contain personal data, credentials, financial details, or confidential support context.","risk_type":"private_data_read","severity":"low","title":"Full support conversations are readable","triggering_tools_or_skills":["read_conversations","find_quotes","read_table","show_conversations_preview"]},{"evidence":"The tools return verbatim customer-authored ticket, call, and chat content.","reasoning":"Customers can place adversarial instructions in text later consumed by the model.","risk_type":"prompt_injection_exposure","severity":"low","title":"Customer transcripts enter model context","triggering_tools_or_skills":["read_conversations","find_quotes","show_conversations_preview"]}],"assessment_status":"provisional","auth_and_scopes":"Authentication required for Rippit conversation sources and worksheets; exact source scopes, upload retention, and token lifetime were not retrieved from official docs.","blocked_missing_evidence":null,"confidence":"medium","displayed_risk":"medium","evidence_completeness":"partial","manual_overall_risk":"medium","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/0659bf76-65d6-4ff8-94d1-a79f8a5327a5.json","what_it_proves":"Candidate PR #125 record identity (name \"Rippit\", publisher, type web_connector) and 23 stored tool names; no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/0659bf76-65d6-4ff8-94d1-a79f8a5327a5: complete tool_names inventory (23 tools), remote streamable-http endpoint https://mcp.rippit.com/mcp, auth_posture auth_required, directory tier community"}],"primary_reason":"Worksheet creation, enrichment changes, and CSV upload establish persistent modification, while no explicit high-impact action is declared.","provisional_risk":null,"publication_recommendation":"accept","requires_runtime_verification":true,"review_key":"claude:0659bf76-65d6-4ff8-94d1-a79f8a5327a5","reviewed_at":"2026-10-10","reviewer_notes":"Reviewed all 23 names. Official docs lookup was uninformative, so CSV size/type limits, retention, enrichment side effects, and authorization boundaries require runtime verification.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"true","browser_control":"false","credential_or_admin_actions":"false","deletes_data":"false","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"true","prompt_injection_exposure":"true","provenance_uncertainty":"true","reads_private_data":"true","runs_code_or_queries":"false","sends_messages_as_user":"false","spends_or_moves_money":"false"},"tools_or_skills_reviewed":23,"tools_or_skills_total":23},"name":"Rippit","needs_runtime_verification":true,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=0659bf76-65d6-4ff8-94d1-a79f8a5327a5&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://www.rippit.com/privacy-policy","provisional_risk":null,"publication_recommendation":"accept","publisher":"rippit","publisher_url":"https://www.rippit.com/","remote_url":"https://mcp.rippit.com/mcp","repository_url":"","risk":"medium","risk_severity":"medium","security_risks":[{"description":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results.","evidence":"Worksheets and enrichment state can be changed: The complete inventory declares worksheet creation, formula columns, enrichment updates, and CSV upload.","manual_risk_type":"data_modification","remediation":{"block_tool_categories":["state_change"],"steps":["Use a test account or sandbox before allowing changes to production data.","Grant only the write permissions required for the intended workflow.","Require human confirmation for consequential state changes."]},"risk_type":"modifies_data","severity":"medium","title":"Worksheets and enrichment state can be changed","triggering_tools":["add_formula_column","create_worksheet","create_worksheet_template","enrich_worksheet","update_enrichment","upload_csv"]},{"description":"This connector can read information available to the connected account and return it to the AI. Review findings: Customer conversations may contain personal data, credentials, financial details, or confidential support context.","evidence":"Full support conversations are readable: The Directory description states Rippit reads support tickets, calls, and chat transcripts in full rather than summaries.","manual_risk_type":"private_data_read","remediation":{"block_tool_categories":["data_exfiltration"],"steps":["Use a least-privilege account limited to the information required by the workflow.","Restrict folders, projects, tenants, and other data scopes wherever the provider allows it.","Review access logs for unexpected reads or bulk retrieval."]},"risk_type":"reads_private_data","severity":"low","title":"Full support conversations are readable","triggering_tools":["read_conversations","find_quotes","read_table","show_conversations_preview"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"support@rippit.com","tags":["accesses_messaging","modifies_data","network_access","oauth_required","reads_private_data","web_connector"],"tools":[{"description":"","name":"add_formula_column","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results."}},{"description":"","name":"aggregate_table"},{"description":"","name":"create_worksheet","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results."}},{"description":"","name":"create_worksheet_template","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results."}},{"description":"","name":"describe_column"},{"description":"","name":"describe_table"},{"description":"","name":"describe_worksheet_template"},{"description":"","name":"enrich_worksheet","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results."}},{"description":"","name":"export_worksheet"},{"description":"","name":"find_quotes"},{"description":"","name":"get_enrich_status"},{"description":"","name":"get_quotes_status"},{"description":"","name":"get_report_guide"},{"description":"","name":"list_data_sources"},{"description":"","name":"list_worksheets"},{"description":"","name":"ping"},{"description":"","name":"pivot_table"},{"description":"","name":"read_conversations"},{"description":"","name":"read_formula_syntax"},{"description":"","name":"read_table"},{"description":"","name":"show_conversations_preview"},{"description":"","name":"update_enrichment","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results."}},{"description":"","name":"upload_csv","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: These actions persistently create or alter analysis datasets and derived customer-conversation results."}}],"tools_count":23,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/0659bf76-65d6-4ff8-94d1-a79f8a5327a5","uuid":"157c49f6-ca52-5fdc-9c59-a01c324d9a92","verification_tier":"community","version":""},"query_key":"rippit","schema_version":1,"status":"match"}