{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-06-19","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"provisional","auth_posture":"no_auth","category":"Web Connector","confidence":"medium","description":"ZMAXINC provides information about outsourced customer support. Search its knowledge base, create a support ticket, or schedule a call. No account connection is required.","did":"ee5f16ac-b140-4a7f-b288-1d6885a82487","documentation_url":"https://zmaxinc-mcp.vercel.app/docs","editorial_description":{"extended_description":"","schema_version":1,"summary":"ZMAXINC provides information about outsourced customer support.\nSearch its knowledge base, create a support ticket, or schedule a call.\nNo account connection is required."},"homepage_url":"","icon":"https://zmaxinc-mcp.vercel.app/images/MCPLogo.png","id":"ee5f16ac-b140-4a7f-b288-1d6885a82487","installs":0,"last_scanned":"","license":"","long_description":"","manual_assessment":"high","manual_review":{"all_findings":[{"evidence":"The no-auth inventory explicitly creates a support ticket and schedules a call with ZMAXINC.","reasoning":"These actions send user-supplied content and contact intent to support staff as the caller.","risk_type":"messaging_as_user","severity":"high","title":"Support tickets and calls can be requested","triggering_tools_or_skills":["ZMAXINC_create_support_ticket","ZMAXINC_schedule_call"]},{"evidence":"The packet marks the connector no_auth and provides no rate limit, verification, or ownership semantics for ticket and scheduling writes.","reasoning":"Runtime testing should ensure attackers cannot impersonate users, spam staff, or schedule calls for arbitrary contact details.","risk_type":"authz_ambiguity","severity":"low","title":"No-auth write actions lack documented identity binding","triggering_tools_or_skills":["ZMAXINC_create_support_ticket","ZMAXINC_schedule_call"]},{"evidence":"The search tool returns remote support knowledge-base text.","reasoning":"Externally maintained support content is untrusted model input.","risk_type":"prompt_injection_exposure","severity":"low","title":"Knowledge-base content enters context","triggering_tools_or_skills":["ZMAXINC_search_knowledge_base"]}],"assessment_status":"provisional","auth_and_scopes":"No authentication is declared for support-ticket creation and call scheduling; caller identity and abuse controls are unknown.","blocked_missing_evidence":null,"confidence":"medium","displayed_risk":"high","evidence_completeness":"partial","manual_overall_risk":"high","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/ee5f16ac-b140-4a7f-b288-1d6885a82487.json","what_it_proves":"Candidate PR #125 record identity (name \"ZMAXINC\", publisher, type web_connector) and 4 stored tool names; no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/ee5f16ac-b140-4a7f-b288-1d6885a82487: complete tool_names inventory (4 tools), remote streamable-http endpoint https://zmaxinc-mcp.vercel.app/mcp, auth_posture no_auth, directory tier community"}],"primary_reason":"ZMAXINC exposes unauthenticated ticket creation and call scheduling with undocumented identity controls.","provisional_risk":null,"publication_recommendation":"accept","requires_runtime_verification":true,"review_key":"claude:ee5f16ac-b140-4a7f-b288-1d6885a82487","reviewed_at":"2026-10-10","reviewer_notes":"Reviewed all four tools; input schemas and anti-abuse controls are missing from the packet.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"true","browser_control":"false","credential_or_admin_actions":"false","deletes_data":"false","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"false","prompt_injection_exposure":"true","provenance_uncertainty":"true","reads_private_data":"false","runs_code_or_queries":"false","sends_messages_as_user":"true","spends_or_moves_money":"false"},"tools_or_skills_reviewed":4,"tools_or_skills_total":4},"name":"ZMAXINC","needs_runtime_verification":true,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=ee5f16ac-b140-4a7f-b288-1d6885a82487&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://www.zmaxinc.com/mcp-terms","provisional_risk":null,"publication_recommendation":"accept","publisher":"Proxylink","publisher_url":"https://proxylink.co/","remote_url":"https://zmaxinc-mcp.vercel.app/mcp","repository_url":"","risk":"high","risk_severity":"high","security_risks":[{"description":"This connector can publish or send messages and content using the connected identity. Review findings: These actions send user-supplied content and contact intent to support staff as the caller.","evidence":"Support tickets and calls can be requested: The no-auth inventory explicitly creates a support ticket and schedules a call with ZMAXINC.","manual_risk_type":"messaging_as_user","remediation":{"block_tool_categories":["sends_externally"],"steps":["Require review before messages, posts, or publications are sent.","Restrict delivery to test or internal recipients where possible."]},"risk_type":"sends_messages_as_you","severity":"high","title":"Support tickets and calls can be requested","triggering_tools":["ZMAXINC_create_support_ticket","ZMAXINC_schedule_call"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"bdavis@zmaxinc.com","tags":["network_access","sends_messages_as_you","web_connector"],"tools":[{"description":"","name":"ZMAXINC_create_support_ticket","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. Review findings: These actions send user-supplied content and contact intent to support staff as the caller."}},{"description":"","name":"ZMAXINC_get_ticket_types"},{"description":"","name":"ZMAXINC_schedule_call","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. Review findings: These actions send user-supplied content and contact intent to support staff as the caller."}},{"description":"","name":"ZMAXINC_search_knowledge_base"}],"tools_count":4,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/ee5f16ac-b140-4a7f-b288-1d6885a82487","uuid":"5cd50fe1-5d9a-5271-9c3e-4fcc44dd332c","verification_tier":"community","version":""},"query_key":"proxylink zmaxinc","schema_version":1,"status":"match"}