{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-08-28","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"provisional","auth_posture":"auth_required","category":"Web Connector","confidence":"medium","description":"Manage customer support and feedback in your Productlane workspace. Reply to threads, maintain help articles and changelogs, and create Linear-synced issues or projects. Available actions follow your API key's read or write scopes.","did":"d3877981-e421-4f62-9dd6-195aa40debc6","documentation_url":"https://productlane.mintlify.dev/docs/api-v2/mcp","editorial_description":{"extended_description":"Tools manage contacts, companies, tags, snippets, and workspace members; help articles support draft acceptance and publication. Broadcast changelogs to subscribers and read the customer portal or public roadmap. Permissions and rate limits follow the Productlane REST API.","schema_version":1,"summary":"Manage customer support and feedback in your Productlane workspace.\nReply to threads, maintain help articles and changelogs, and create Linear-synced issues or projects.\nAvailable actions follow your API key's read or write scopes."},"homepage_url":"","icon":"","id":"d3877981-e421-4f62-9dd6-195aa40debc6","installs":0,"last_scanned":"","license":"","long_description":"Tools manage contacts, companies, tags, snippets, and workspace members; help articles support draft acceptance and publication. Broadcast changelogs to subscribers and read the customer portal or public roadmap. Permissions and rate limits follow the Productlane REST API.","manual_assessment":"high","manual_review":{"all_findings":[{"evidence":"The names and Directory description explicitly cover customer replies, comments and subscriber broadcasts.","reasoning":"These publish external communications as the workspace user.","risk_type":"messaging_as_user","severity":"high","title":"Support replies and changelog broadcasts can be sent","triggering_tools_or_skills":["threads_send_message","changelogs_broadcast","threads_create_comment"]},{"evidence":"The complete inventory declares deletion across core support, docs and planning resources.","reasoning":"These are destructive business-data actions.","risk_type":"data_deletion","severity":"high","title":"Workspace records can be deleted","triggering_tools_or_skills":["changelogs_delete","companies_delete","contacts_delete","docs_delete_article","issues_delete","projects_delete","threads_delete"]},{"evidence":"The inventory exposes member and role administration.","reasoning":"Changing membership and roles is powerful administrative access.","risk_type":"credential_admin","severity":"high","title":"Members can be invited, removed and assigned roles","triggering_tools_or_skills":["members_invite","members_remove","members_update_role","members_cancel_invite"]},{"evidence":"The connector returns customer-authored support and portal text.","reasoning":"External text must remain untrusted.","risk_type":"prompt_injection_exposure","severity":"low","title":"Customer messages and portal content enter model context","triggering_tools_or_skills":["threads_list_messages","threads_get","portal_get_customer_portal"]},{"evidence":"The connector runs at https://productlane.com/api/mcp without a pinned server implementation in the packet.","reasoning":"The implementation can change independently of this review, so runtime verification and change monitoring remain necessary.","risk_type":"provenance_uncertainty","severity":"low","title":"Productlane is a mutable hosted service","triggering_tools_or_skills":[]}],"assessment_status":"provisional","auth_and_scopes":"API-key scopes govern the connected Productlane workspace; the listing supports read-only or scoped write keys, but the exact key scopes are not enumerated.","blocked_missing_evidence":null,"confidence":"medium","displayed_risk":"high","evidence_completeness":"partial","manual_overall_risk":"high","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/d3877981-e421-4f62-9dd6-195aa40debc6.json","what_it_proves":"Candidate PR #125 record identity (name \"Productlane\", publisher, type web_connector) and 80 stored tool names (truncated vs Directory); no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/d3877981-e421-4f62-9dd6-195aa40debc6: complete tool_names inventory (96 tools), remote streamable-http endpoint https://productlane.com/api/mcp, auth_posture auth_required, directory tier community"}],"primary_reason":"Productlane can message customers, broadcast changelogs, delete core records and administer members.","provisional_risk":null,"publication_recommendation":"accept","requires_runtime_verification":true,"review_key":"claude:d3877981-e421-4f62-9dd6-195aa40debc6","reviewed_at":"2026-10-10","reviewer_notes":"Reviewed all 96 tools. High actions are unambiguous in both names and the detailed Directory description; runtime verification remains necessary for key scopes.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"false","browser_control":"false","credential_or_admin_actions":"true","deletes_data":"true","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"true","prompt_injection_exposure":"true","provenance_uncertainty":"true","reads_private_data":"true","runs_code_or_queries":"false","sends_messages_as_user":"true","spends_or_moves_money":"false"},"tools_or_skills_reviewed":96,"tools_or_skills_total":96},"name":"Productlane","needs_runtime_verification":true,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=d3877981-e421-4f62-9dd6-195aa40debc6&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://productlane.com/legal/privacy","provisional_risk":null,"publication_recommendation":"accept","publisher":"Productlane","publisher_url":"https://productlane.com/","remote_url":"https://productlane.com/api/mcp","repository_url":"","risk":"high","risk_severity":"high","security_risks":[{"description":"This connector can publish or send messages and content using the connected identity. 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Review findings: These are destructive business-data actions.","evidence":"Workspace records can be deleted: The complete inventory declares deletion across core support, docs and planning resources.","manual_risk_type":"data_deletion","remediation":{"block_tool_categories":["destructive"],"steps":["Disable destructive tools unless deletion is an explicit workflow requirement.","Require human confirmation and verified backups before deletion."]},"risk_type":"deletes_data","severity":"high","title":"Workspace records can be deleted","triggering_tools":["changelogs_delete","companies_delete","contacts_delete","docs_delete_article","issues_delete","projects_delete","threads_delete"]},{"description":"This connector can create, update, configure, or otherwise change connected resources. Review findings: Changing membership and roles is powerful administrative access.","evidence":"Members can be invited, removed and assigned roles: The inventory exposes member and role administration.","manual_risk_type":"credential_admin","remediation":{"block_tool_categories":["state_change"],"steps":["Use a test account or sandbox before allowing changes to production data.","Grant only the write permissions required for the intended workflow.","Require human confirmation for consequential state changes."]},"risk_type":"modifies_data","severity":"high","title":"Members can be invited, removed and assigned roles","triggering_tools":["members_invite","members_remove","members_update_role","members_cancel_invite"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"hello@productlane.com","tags":["accesses_messaging","deletes_data","modifies_data","network_access","oauth_required","sends_messages_as_you","web_connector"],"tools":[{"description":"","name":"changelogs_broadcast","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. 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Review findings: These are destructive business-data actions."}},{"description":"","name":"changelogs_delete_tag"},{"description":"","name":"changelogs_get"},{"description":"","name":"changelogs_list"},{"description":"","name":"changelogs_list_tags"},{"description":"","name":"changelogs_update"},{"description":"","name":"changelogs_update_tag"},{"description":"","name":"companies_create"},{"description":"","name":"companies_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These are destructive business-data actions."}},{"description":"","name":"companies_get"},{"description":"","name":"companies_linear_options"},{"description":"","name":"companies_list"},{"description":"","name":"companies_merge"},{"description":"","name":"companies_update"},{"description":"","name":"contacts_attach_company"},{"description":"","name":"contacts_create"},{"description":"","name":"contacts_create_blocked_sender"},{"description":"","name":"contacts_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These are destructive business-data actions."}},{"description":"","name":"contacts_delete_blocked_sender"},{"description":"","name":"contacts_detach_company"},{"description":"","name":"contacts_get"},{"description":"","name":"contacts_list"},{"description":"","name":"contacts_list_blocked_senders"},{"description":"","name":"contacts_list_companies"},{"description":"","name":"contacts_list_issues"},{"description":"","name":"contacts_list_projects"},{"description":"","name":"contacts_update"},{"description":"","name":"docs_accept_draft"},{"description":"","name":"docs_create_article"},{"description":"","name":"docs_create_draft"},{"description":"","name":"docs_create_group"},{"description":"","name":"docs_decline_draft"},{"description":"","name":"docs_delete_article","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These are destructive business-data actions."}},{"description":"","name":"docs_delete_group"},{"description":"","name":"docs_get_article"},{"description":"","name":"docs_get_draft"},{"description":"","name":"docs_list_articles"},{"description":"","name":"docs_list_drafts"},{"description":"","name":"docs_list_groups"},{"description":"","name":"docs_move_articles"},{"description":"","name":"docs_update_article"},{"description":"","name":"docs_update_group"},{"description":"","name":"files_import"},{"description":"","name":"issues_create"},{"description":"","name":"issues_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These are destructive business-data actions."}},{"description":"","name":"issues_get"},{"description":"","name":"issues_list"},{"description":"","name":"issues_list_workflow_states"},{"description":"","name":"issues_update"},{"description":"","name":"me_get"},{"description":"","name":"members_cancel_invite","risk":{"category":"state_change","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: Changing membership and roles is powerful administrative access."}},{"description":"","name":"members_invite","risk":{"category":"state_change","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: Changing membership and roles is powerful administrative access."}},{"description":"","name":"members_list"},{"description":"","name":"members_list_invites"},{"description":"","name":"members_remove","risk":{"category":"state_change","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: Changing membership and roles is powerful administrative access."}},{"description":"","name":"members_update_role","risk":{"category":"state_change","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: Changing membership and roles is powerful administrative access."}},{"description":"","name":"portal_get_customer_portal"},{"description":"","name":"portal_get_roadmap"},{"description":"","name":"portal_list_instances"},{"description":"","name":"projects_create"},{"description":"","name":"projects_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These are destructive business-data actions."}},{"description":"","name":"projects_get"},{"description":"","name":"projects_list"},{"description":"","name":"projects_list_statuses"},{"description":"","name":"projects_update"},{"description":"","name":"snippets_create"},{"description":"","name":"snippets_delete"},{"description":"","name":"snippets_get"},{"description":"","name":"snippets_list"},{"description":"","name":"snippets_list_folders"},{"description":"","name":"snippets_update"},{"description":"","name":"tags_create"},{"description":"","name":"tags_create_group"},{"description":"","name":"tags_delete"},{"description":"","name":"tags_delete_group"},{"description":"","name":"tags_get"},{"description":"","name":"tags_get_group"},{"description":"","name":"tags_list"},{"description":"","name":"tags_list_groups"},{"description":"","name":"tags_update"},{"description":"","name":"tags_update_group"},{"description":"","name":"threads_create"},{"description":"","name":"threads_create_comment","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. Review findings: These publish external communications as the workspace user."}},{"description":"","name":"threads_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These are destructive business-data actions."}},{"description":"","name":"threads_delete_comment"},{"description":"","name":"threads_get"},{"description":"","name":"threads_link_customer_need"},{"description":"","name":"threads_list"},{"description":"","name":"threads_list_comments"},{"description":"","name":"threads_list_messages"},{"description":"","name":"threads_send_message","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. Review findings: These publish external communications as the workspace user."}},{"description":"","name":"threads_update"},{"description":"","name":"threads_update_comment"}],"tools_count":96,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/d3877981-e421-4f62-9dd6-195aa40debc6","uuid":"690bcde1-3734-5e19-a0b1-16bb490c4ec4","verification_tier":"community","version":""},"query_key":"productlane","schema_version":1,"status":"match"}