{"generated_at":"2026-08-17T10:36:11+00:00","item":{"added_at":"2025-11-12","analysis_method":"capability_triage","category":"Web Connector","description":"The Intercom MCP Server gives your AI tools access to customer data-conversations, tickets, and user data. This lets teams across your business, not just sup...","did":"com-intercom-mcp-intercom","homepage_url":"","icon":"https://icons.duckduckgo.com/ip3/intercom.com.ico","id":"com.intercom.mcp/intercom","installs":0,"last_scanned":"","license":"","long_description":"The Intercom MCP Server gives your AI tools access to customer data-conversations, tickets, and user data. This lets teams across your business, not just support, use that data in their workflows: from spotting bugs and shaping the product roadmap to refining messaging and preparing for QBRs. Every team can act with clearer visibility into what customers need.","name":"Intercom","plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=com-intercom-mcp-intercom&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","publisher":"Intercom","publisher_url":"https://intercom.com","repository_url":"","risk":"low","risk_severity":"low","security_risks":[{"description":"This connector can read data the connected service holds about you - documents, messages, contact lists, source code, customer records, or saved profile details - and pass it back to the AI.","evidence":"Connector has 6 tools; permissions on claude.ai/directory: \"Read\". Data flows out of the connected service into the model.","remediation":{"block_tool_categories":[],"steps":["Connect using an account that only has access to the information you actually want Claude to read - not your main admin login.","When you grant access, pick the smallest set of folders, mailboxes, or channels possible.","Check the connector's activity log every so often to make sure nothing unexpected is being read."]},"risk_type":"reads_private_data","severity":"low","title":"Reads your private information"},{"description":"Anything you share with this connector flows through one or more third-party services. Those companies see, store, and may use the data according to their own policies.","evidence":"Server runs at mcp.intercom.com; queries and responses pass through the publisher's infrastructure.","remediation":{"block_tool_categories":[],"steps":["Treat anything you tell this connector as if you sent it directly to the third-party company - because you did.","Check how long that company keeps your data and how to delete it.","Avoid putting health info, customer names, or payment details into this connector unless you have a written agreement with that company."]},"risk_type":"forwards_data_to_third_party","severity":"low","title":"Sends your data to outside companies"}],"signature_status":"unknown","source_code_reviewed":false,"tags":["network_access","reads_private_data"],"tools":[{"description":"Search across Intercom conversations and contacts using a unified query DSL with object type filters.","name":"search"},{"description":"Retrieve full details for a resource by its prefixed ID (e.g., conversation_, contact_) from search results.","name":"fetch"},{"description":"Search conversations with filters like source type, state, and assignment fields.","name":"search_conversations"},{"description":"Retrieve a single conversation by ID with all parts and metadata.","name":"get_conversation"},{"description":"Search contacts by ID, name, email, phone, custom attributes, or email domain.","name":"search_contacts"},{"description":"Retrieve complete contact details including custom attributes, location, and activity timestamps.","name":"get_contact"}],"tools_count":6,"type":"web_connector","url":"https://claude.ai/directory/b2def8dc-ae47-4d46-877a-19b6a6ebb771","uuid":"fb62337e-de19-5240-baa7-e68d9254312d","version":""},"query_key":"intercom intercom","schema_version":1,"status":"match"}