{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-09-04","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"provisional","auth_posture":"auth_required","category":"Web Connector","confidence":"medium","description":"Hiver Omni brings shared-inbox conversations and support metrics into Claude. Find messages, create shared drafts or internal notes, and update conversations. Access follows inbox membership and role; administrative reports support service analysis.","did":"96c3b516-f3e8-45a7-a59f-76a15b1caf4f","documentation_url":"https://help.hiverhq.com/","editorial_description":{"extended_description":"Analyze conversation volume, response performance, SLAs, CSAT, sentiment, and workload. You can only access Shared Inboxes you belong to and perform actions your Hiver role permits.","schema_version":1,"summary":"Hiver Omni brings shared-inbox conversations and support metrics into Claude.\nFind messages, create shared drafts or internal notes, and update conversations.\nAccess follows inbox membership and role; administrative reports support service analysis."},"homepage_url":"","icon":"","id":"96c3b516-f3e8-45a7-a59f-76a15b1caf4f","installs":0,"last_scanned":"","license":"","long_description":"Analyze conversation volume, response performance, SLAs, CSAT, sentiment, and workload. You can only access Shared Inboxes you belong to and perform actions your Hiver role permits.","manual_assessment":"high","manual_review":{"all_findings":[{"evidence":"These tools add collaborator-visible communication content inside shared support inboxes.","reasoning":"They communicate as the authenticated support user/team, even if drafts are not sent externally.","risk_type":"messaging_as_user","severity":"high","title":"Creates shared drafts and internal notes","triggering_tools_or_skills":["create_shared_draft","create_note"]},{"evidence":"These tools change shared support/CRM/task state under existing permissions.","reasoning":"They materially alter workflow records.","risk_type":"data_modification","severity":"medium","title":"Updates support conversations and reports unmet needs","triggering_tools_or_skills":["update_conversation","report_unmet_need"]}],"assessment_status":"provisional","auth_and_scopes":"Authentication is required; shared-inbox access/actions follow Hiver role and inbox membership.","blocked_missing_evidence":null,"confidence":"medium","displayed_risk":"high","evidence_completeness":"partial","manual_overall_risk":"high","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/96c3b516-f3e8-45a7-a59f-76a15b1caf4f.json","what_it_proves":"Candidate PR #125 record identity (name \"Hiver Omni\", publisher, type web_connector) and 18 stored tool names; no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/96c3b516-f3e8-45a7-a59f-76a15b1caf4f: complete tool_names inventory (18 tools), remote streamable-http endpoint https://mcp-omni.hiverhq.com/mcp, auth_posture auth_required, directory tier community"}],"primary_reason":"Hiver Omni posts shared support notes/drafts and changes conversation workflow state.","provisional_risk":null,"publication_recommendation":"accept","requires_runtime_verification":true,"review_key":"claude:96c3b516-f3e8-45a7-a59f-76a15b1caf4f","reviewed_at":"2026-10-10","reviewer_notes":"Reviewed all 18 tools. No direct send/reply tool is declared; external sending is not assumed from draft creation.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"false","browser_control":"false","credential_or_admin_actions":"false","deletes_data":"false","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"true","prompt_injection_exposure":"true","provenance_uncertainty":"true","reads_private_data":"true","runs_code_or_queries":"false","sends_messages_as_user":"true","spends_or_moves_money":"false"},"tools_or_skills_reviewed":18,"tools_or_skills_total":18},"name":"Hiver Omni","needs_runtime_verification":true,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=96c3b516-f3e8-45a7-a59f-76a15b1caf4f&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://hiverhq.com/privacy/","provisional_risk":null,"publication_recommendation":"accept","publisher":"GREXIT, INC.","publisher_url":"https://hiverhq.com/","remote_url":"https://mcp-omni.hiverhq.com/mcp","repository_url":"","risk":"high","risk_severity":"high","security_risks":[{"description":"This connector can publish or send messages and content using the connected identity. Review findings: They communicate as the authenticated support user/team, even if drafts are not sent externally.","evidence":"Creates shared drafts and internal notes: These tools add collaborator-visible communication content inside shared support inboxes.","manual_risk_type":"messaging_as_user","remediation":{"block_tool_categories":["sends_externally"],"steps":["Require review before messages, posts, or publications are sent.","Restrict delivery to test or internal recipients where possible."]},"risk_type":"sends_messages_as_you","severity":"high","title":"Creates shared drafts and internal notes","triggering_tools":["create_shared_draft","create_note"]},{"description":"This connector can create, update, configure, or otherwise change connected resources. Review findings: They materially alter workflow records.","evidence":"Updates support conversations and reports unmet needs: These tools change shared support/CRM/task state under existing permissions.","manual_risk_type":"data_modification","remediation":{"block_tool_categories":["state_change"],"steps":["Use a test account or sandbox before allowing changes to production data.","Grant only the write permissions required for the intended workflow.","Require human confirmation for consequential state changes."]},"risk_type":"modifies_data","severity":"medium","title":"Updates support conversations and reports unmet needs","triggering_tools":["update_conversation","report_unmet_need"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"support@hiverhq.com","tags":["accesses_messaging","modifies_data","network_access","oauth_required","sends_messages_as_you","web_connector"],"tools":[{"description":"","name":"create_note","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. 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Review findings: They materially alter workflow records."}},{"description":"","name":"update_conversation","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: They materially alter workflow records."}},{"description":"","name":"whoami"}],"tools_count":18,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/96c3b516-f3e8-45a7-a59f-76a15b1caf4f","uuid":"4ca146f1-320b-52b8-95e6-03f0217581c4","verification_tier":"community","version":""},"query_key":"hiver omni","schema_version":1,"status":"match"}