{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-09-10","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"provisional","auth_posture":"auth_required","category":"Web Connector","confidence":"medium","description":"Reads and edits your HelpDocs support knowledge base from Claude. Search full articles, draft updates, review analytics and flag stale content. Published articles use a working copy until you publish with the required permission.","did":"20f86b50-3fb9-4da3-89af-f2357ba6f50e","documentation_url":"https://support.helpdocs.io/article/2ez5x1hd89-connect-helpdocs-to-claude","editorial_description":{"extended_description":"Manage categories, draft, published and private articles, or restore deleted articles. Write actions prompt first, and publishing requires content:publish permission. Edits apply to one language version at a time; analytics cover the reporting window available in HelpDocs rather than all-time history.","schema_version":1,"summary":"Reads and edits your HelpDocs support knowledge base from Claude.\nSearch full articles, draft updates, review analytics and flag stale content.\nPublished articles use a working copy until you publish with the required permission."},"homepage_url":"","icon":"","id":"20f86b50-3fb9-4da3-89af-f2357ba6f50e","installs":0,"last_scanned":"","license":"","long_description":"Manage categories, draft, published and private articles, or restore deleted articles. Write actions prompt first, and publishing requires content:publish permission. Edits apply to one language version at a time; analytics cover the reporting window available in HelpDocs rather than all-time history.","manual_assessment":"high","manual_review":{"all_findings":[{"evidence":"The complete Directory inventory explicitly contains delete_article and delete_category and also exposes restore_article.","reasoning":"Deleting help-center content or category structure is destructive even if articles may sometimes be recoverable.","risk_type":"data_deletion","severity":"high","title":"Can delete articles and categories","triggering_tools_or_skills":["delete_article","delete_category"]},{"evidence":"The Directory inventory contains publish_working_copy; the description says it moves edits to the live help center when content:publish is granted.","reasoning":"Publishing content to an externally visible help center is external publication as the user.","risk_type":"messaging_as_user","severity":"high","title":"Can publish help-center content","triggering_tools_or_skills":["publish_working_copy"]}],"assessment_status":"provisional","auth_and_scopes":"Authentication is required; the description states publishing additionally requires content:publish, while other exact scopes are not enumerated.","blocked_missing_evidence":null,"confidence":"medium","displayed_risk":"high","evidence_completeness":"partial","manual_overall_risk":"high","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/20f86b50-3fb9-4da3-89af-f2357ba6f50e.json","what_it_proves":"Candidate PR #125 record identity (name \"HelpDocs\", publisher, type web_connector) and 16 stored tool names; no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/20f86b50-3fb9-4da3-89af-f2357ba6f50e: complete tool_names inventory (16 tools), remote streamable-http endpoint https://api.helpdocs.io/v1/mcp, auth_posture auth_required, directory tier community"}],"primary_reason":"HelpDocs can delete knowledge-base resources and publish edited content to a live help center.","provisional_risk":null,"publication_recommendation":"accept","requires_runtime_verification":true,"review_key":"claude:20f86b50-3fb9-4da3-89af-f2357ba6f50e","reviewed_at":"2026-10-10","reviewer_notes":"The record gives unusually specific write and publishing boundaries and is internally coherent; schemas and destructive-operation confirmation should still be verified at runtime.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"false","browser_control":"false","credential_or_admin_actions":"false","deletes_data":"true","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"true","prompt_injection_exposure":"true","provenance_uncertainty":"true","reads_private_data":"true","runs_code_or_queries":"false","sends_messages_as_user":"true","spends_or_moves_money":"false"},"tools_or_skills_reviewed":16,"tools_or_skills_total":16},"name":"HelpDocs","needs_runtime_verification":true,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=20f86b50-3fb9-4da3-89af-f2357ba6f50e&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://www.helpdocs.io/privacy","provisional_risk":null,"publication_recommendation":"accept","publisher":"HelpDocs","publisher_url":"https://www.helpdocs.io/","remote_url":"https://api.helpdocs.io/v1/mcp","repository_url":"","risk":"high","risk_severity":"high","security_risks":[{"description":"This connector can permanently remove data or resources. Review findings: Deleting help-center content or category structure is destructive even if articles may sometimes be recoverable.","evidence":"Can delete articles and categories: The complete Directory inventory explicitly contains delete_article and delete_category and also exposes restore_article.","manual_risk_type":"data_deletion","remediation":{"block_tool_categories":["destructive"],"steps":["Disable destructive tools unless deletion is an explicit workflow requirement.","Require human confirmation and verified backups before deletion."]},"risk_type":"deletes_data","severity":"high","title":"Can delete articles and categories","triggering_tools":["delete_article","delete_category"]},{"description":"This connector can publish or send messages and content using the connected identity. Review findings: Publishing content to an externally visible help center is external publication as the user.","evidence":"Can publish help-center content: The Directory inventory contains publish_working_copy; the description says it moves edits to the live help center when content:publish is granted.","manual_risk_type":"messaging_as_user","remediation":{"block_tool_categories":["sends_externally"],"steps":["Require review before messages, posts, or publications are sent.","Restrict delivery to test or internal recipients where possible."]},"risk_type":"sends_messages_as_you","severity":"high","title":"Can publish help-center content","triggering_tools":["publish_working_copy"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"hi@helpdocs.io","tags":["deletes_data","network_access","oauth_required","sends_messages_as_you","web_connector"],"tools":[{"description":"","name":"create_article"},{"description":"","name":"create_category"},{"description":"","name":"delete_article","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: Deleting help-center content or category structure is destructive even if articles may sometimes be recoverable."}},{"description":"","name":"delete_category","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: Deleting help-center content or category structure is destructive even if articles may sometimes be recoverable."}},{"description":"","name":"fetch"},{"description":"","name":"get_analytics"},{"description":"","name":"get_category"},{"description":"","name":"list_articles"},{"description":"","name":"list_categories"},{"description":"","name":"list_deleted_articles"},{"description":"","name":"list_permission_groups"},{"description":"","name":"publish_working_copy","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. Review findings: Publishing content to an externally visible help center is external publication as the user."}},{"description":"","name":"restore_article"},{"description":"","name":"search"},{"description":"","name":"update_article"},{"description":"","name":"update_category"}],"tools_count":16,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/20f86b50-3fb9-4da3-89af-f2357ba6f50e","uuid":"bf19b96a-3590-5c1d-93a9-6b9939ac9c25","verification_tier":"community","version":""},"query_key":"helpdocs","schema_version":1,"status":"match"}