{"generated_at":"2026-08-17T10:36:11+00:00","item":{"added_at":"2026-07-05","analysis_method":"capability_triage","category":"Web Connector","description":"Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch ass","did":"ant-dir-freshservice","homepage_url":"https://www.freshworks.com","icon":"https://freshworks.com/favicon.ico","id":"ant.dir.freshservice","installs":15314,"last_scanned":"2026-07-05","license":"","long_description":"Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. 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requests.","name":"fetchOffboardingRequestTickets"},{"description":"Submits a service catalog request for a specific catalog item.","name":"placeRequestServiceCatalogItem","risk":{"category":"state_change","level":"medium","why":"Places requests that can initiate IT changes (e.g., access, hardware/software fulfillment) and workflow automation."}},{"description":"Searches service catalog items by query.","name":"fetchServiceCatalogItemSearch"},{"description":"Lists service catalog categories.","name":"fetchServiceCatalogCategories"},{"description":"Lists offboarding requests.","name":"fetchOffboardingRequests"},{"description":"Lists solution (knowledge base) articles.","name":"fetchSolutionArticles"},{"description":"Creates a new solution (knowledge base) article.","name":"createSolutionArticle","risk":{"category":"state_change","level":"medium","why":"Adds new internal documentation that could introduce incorrect or sensitive guidance if created improperly."}},{"description":"Searches solution articles by query.","name":"fetchSolutionArticleSearch"},{"description":"Retrieves details for a specific service catalog item.","name":"fetchServiceCatalogItem"},{"description":"Lists service catalog items.","name":"fetchServiceCatalogItems"},{"description":"Creates a new ITSM ticket.","name":"createTicket","risk":{"category":"state_change","level":"medium","why":"Creates operational records that can trigger assignments, notifications, and downstream workflows."}},{"description":"Retrieves details for a specific ticket.","name":"fetchTicket"},{"description":"Updates fields on an existing ticket (e.g., status, assignee, priority).","name":"updateTicket","risk":{"category":"state_change","level":"medium","why":"Changes ticket state/assignment and can affect incident handling and audit trails."}},{"description":"Lists or searches tickets.","name":"fetchTickets"},{"description":"Retrieves details for a specific agent.","name":"fetchAgent"},{"description":"Lists agents in Freshservice.","name":"fetchAgents"},{"description":"Lists assets from the Freshservice asset inventory.","name":"fetchAssets"},{"description":"Creates a new asset record in the asset inventory.","name":"createAsset","risk":{"category":"state_change","level":"medium","why":"Adds inventory records that can affect asset tracking, ownership, and compliance reporting."}},{"description":"Retrieves details for a specific asset.","name":"fetchAsset"},{"description":"Updates an existing asset record.","name":"updateAsset","risk":{"category":"state_change","level":"medium","why":"Edits inventory data that may be used for compliance, security posture, and lifecycle management."}},{"description":"Adds a note/comment to an existing ticket.","name":"createTicketNote","risk":{"category":"state_change","level":"medium","why":"Writes to ticket history and may notify stakeholders or alter the record of events."}},{"description":"Retrieves details for a specific solution folder.","name":"fetchSolutionFolder"},{"description":"Retrieves details for a specific solution article.","name":"fetchSolutionArticle"},{"description":"Lists requesters/end users in Freshservice.","name":"fetchRequesters"},{"description":"Retrieves details for a specific requester/end user.","name":"fetchRequester"},{"description":"Lists available workspaces in Freshservice.","name":"fetchWorkspaces"},{"description":"Lists solution (knowledge base) folders.","name":"fetchSolutionFolders"},{"description":"Creates a new solution folder for organizing knowledge base content.","name":"createSolutionFolder","risk":{"category":"state_change","level":"medium","why":"Creates organizational structures that can impact how internal documentation is grouped and accessed."}}],"tools_count":35,"type":"web_connector","url":"https://claude.ai/directory/0625e715-7ebc-479c-9f6f-f643ad1d77b0","uuid":"0625e715-7ebc-479c-9f6f-f643ad1d77b0","version":""},"query_key":"freshworks 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