{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-08-18","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"reviewed","auth_posture":"auth_required","category":"Web Connector","confidence":"medium","description":"ClearFeed brings customer support conversations into Claude. Search requests, reconstruct issue histories, and summarize recurring themes. Update requests and customer records or post support messages.","did":"2d8c665e-9e5d-450d-8351-0a0d74d307e4","documentation_url":"https://docs.clearfeed.ai/","editorial_description":{"extended_description":"The connector exposes collections, teams, customers, custom fields, and support requests. It can create requests, link tickets, and query insights as well as retrieve conversation context. A ClearFeed account connection is required.","schema_version":1,"summary":"ClearFeed brings customer support conversations into Claude.\nSearch requests, reconstruct issue histories, and summarize recurring themes.\nUpdate requests and customer records or post support messages."},"homepage_url":"","icon":"https://dfnimvjgux2mq.cloudfront.net/web/claude-marketplace/logo.png","id":"2d8c665e-9e5d-450d-8351-0a0d74d307e4","installs":0,"last_scanned":"","license":"","long_description":"The connector exposes collections, teams, customers, custom fields, and support requests. It can create requests, link tickets, and query insights as well as retrieve conversation context. A ClearFeed account connection is required.","manual_assessment":"high","manual_review":{"all_findings":[{"evidence":"The complete inventory explicitly exposes both deletion operations.","reasoning":"These can irreversibly remove support configuration and associated structure.","risk_type":"data_deletion","severity":"high","title":"Deletes channels and custom fields","triggering_tools_or_skills":["channels_delete","custom_fields_delete"]},{"evidence":"The complete inventory explicitly includes a request message-posting tool.","reasoning":"This can communicate as the connected support organization to request participants.","risk_type":"messaging_as_user","severity":"high","title":"Posts messages to customer-support requests","triggering_tools_or_skills":["requests_post_message"]}],"assessment_status":"reviewed","auth_and_scopes":"Authentication is required for the connected ClearFeed workspace; exact roles and scopes are not documented in the packet.","blocked_missing_evidence":null,"confidence":"medium","displayed_risk":"high","evidence_completeness":"complete","manual_overall_risk":"high","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/2d8c665e-9e5d-450d-8351-0a0d74d307e4.json","what_it_proves":"Candidate PR #125 record identity (name \"ClearFeed\", publisher, type web_connector) and 25 stored tool names; no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/2d8c665e-9e5d-450d-8351-0a0d74d307e4: complete tool_names inventory (25 tools), remote streamable-http endpoint https://mcp.clearfeed.app/mcp, auth_posture auth_required, directory tier community"}],"primary_reason":"ClearFeed can delete support configuration and post messages into customer requests.","provisional_risk":null,"publication_recommendation":"accept","requires_runtime_verification":false,"review_key":"claude:2d8c665e-9e5d-450d-8351-0a0d74d307e4","reviewed_at":"2026-10-10","reviewer_notes":"Channel deletion is treated as destructive data/configuration removal; exact role gating remains undocumented.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"true","browser_control":"false","credential_or_admin_actions":"true","deletes_data":"true","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"true","prompt_injection_exposure":"true","provenance_uncertainty":"false","reads_private_data":"true","runs_code_or_queries":"false","sends_messages_as_user":"true","spends_or_moves_money":"false"},"tools_or_skills_reviewed":25,"tools_or_skills_total":25},"name":"ClearFeed","needs_runtime_verification":false,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=2d8c665e-9e5d-450d-8351-0a0d74d307e4&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://clearfeed.ai/privacy-policy","provisional_risk":null,"publication_recommendation":"accept","publisher":"ClearFeed, Inc.","publisher_url":"https://clearfeed.ai/","remote_url":"https://mcp.clearfeed.app/mcp","repository_url":"","risk":"high","risk_severity":"high","security_risks":[{"description":"This connector can permanently remove data or resources. Review findings: These can irreversibly remove support configuration and associated structure.","evidence":"Deletes channels and custom fields: The complete inventory explicitly exposes both deletion operations.","manual_risk_type":"data_deletion","remediation":{"block_tool_categories":["destructive"],"steps":["Disable destructive tools unless deletion is an explicit workflow requirement.","Require human confirmation and verified backups before deletion."]},"risk_type":"deletes_data","severity":"high","title":"Deletes channels and custom fields","triggering_tools":["channels_delete","custom_fields_delete"]},{"description":"This connector can publish or send messages and content using the connected identity. Review findings: This can communicate as the connected support organization to request participants.","evidence":"Posts messages to customer-support requests: The complete inventory explicitly includes a request message-posting tool.","manual_risk_type":"messaging_as_user","remediation":{"block_tool_categories":["sends_externally"],"steps":["Require review before messages, posts, or publications are sent.","Restrict delivery to test or internal recipients where possible."]},"risk_type":"sends_messages_as_you","severity":"high","title":"Posts messages to customer-support requests","triggering_tools":["requests_post_message"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"support@clearfeed.ai","tags":["accesses_messaging","deletes_data","network_access","oauth_required","sends_messages_as_you","web_connector"],"tools":[{"description":"","name":"channels_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These can irreversibly remove support configuration and associated structure."}},{"description":"","name":"channels_update"},{"description":"","name":"collections_add_channels"},{"description":"","name":"collections_list"},{"description":"","name":"custom_fields_create"},{"description":"","name":"custom_fields_delete","risk":{"category":"destructive","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can permanently remove data or resources. Review findings: These can irreversibly remove support configuration and associated structure."}},{"description":"","name":"custom_fields_list"},{"description":"","name":"custom_fields_update"},{"description":"","name":"customers_create"},{"description":"","name":"customers_get"},{"description":"","name":"customers_list"},{"description":"","name":"customers_search"},{"description":"","name":"customers_update"},{"description":"","name":"insights_query"},{"description":"","name":"requests_create"},{"description":"","name":"requests_get"},{"description":"","name":"requests_list"},{"description":"","name":"requests_post_message","risk":{"category":"sends_externally","level":"high","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can publish or send messages and content using the connected identity. Review findings: This can communicate as the connected support organization to request participants."}},{"description":"","name":"requests_search"},{"description":"","name":"requests_update"},{"description":"","name":"teams_get"},{"description":"","name":"teams_list"},{"description":"","name":"tickets_get_form"},{"description":"","name":"tickets_link"},{"description":"","name":"users_list"}],"tools_count":25,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/2d8c665e-9e5d-450d-8351-0a0d74d307e4","uuid":"d5c0dff1-3b29-5e75-ac4c-11801a7bc241","verification_tier":"community","version":""},"query_key":"clearfeed inc clearfeed","schema_version":1,"status":"match"}