{"generated_at":"2026-10-14T20:07:22+00:00","item":{"added_at":"2026-09-10","analysis_method":"independent_manual_review_2026-10-10","assessment_status":"provisional","auth_posture":"auth_required","category":"Web Connector","confidence":"high","description":"SuperBot lets merchant teams inspect support conversations and knowledge. Review triage candidates, metrics, and unanswered questions; add trained answers with approval. It requires an account and workspace data, and cannot message customers or refund orders.","did":"6d5a1294-d5dc-4846-ae15-af4c2a314f01","documentation_url":"https://superbotapp.ai/docs/mcp","editorial_description":{"extended_description":"Six tools retrieve authorized-workspace data and one writes training content. Transcripts are bounded with links to full conversations; open or pending cases are distinguished from confirmed escalations. Campaign execution and other-workspace access are excluded.","schema_version":1,"summary":"SuperBot lets merchant teams inspect support conversations and knowledge.\nReview triage candidates, metrics, and unanswered questions; add trained answers with approval.\nIt requires an account and workspace data, and cannot message customers or refund orders."},"homepage_url":"","icon":"","id":"6d5a1294-d5dc-4846-ae15-af4c2a314f01","installs":0,"last_scanned":"","license":"","long_description":"Six tools retrieve authorized-workspace data and one writes training content. Transcripts are bounded with links to full conversations; open or pending cases are distinguished from confirmed escalations. Campaign execution and other-workspace access are excluded.","manual_assessment":"medium","manual_review":{"all_findings":[{"evidence":"Official docs say it adds a durable question/answer used immediately by the website widget and requires the write scope.","reasoning":"It changes the bot’s production knowledge state, although it does not message customers directly.","risk_type":"data_modification","severity":"medium","title":"Adds a trained support answer","triggering_tools_or_skills":["add_trained_answer"]},{"evidence":"Official docs say the connector searches and fetches transcripts, messages, support metrics and knowledge.","reasoning":"Customer support transcripts and leads are sensitive private data.","risk_type":"private_data_read","severity":"low","title":"Reads support conversations and customer messages","triggering_tools_or_skills":["fetch","get_support_overview","list_recent_conversations","list_unanswered_questions","search","search_knowledge"]},{"evidence":"Official docs additionally list get_insights, list_training_gaps, list_knowledge_sources and list_leads, which are absent from the seven-tool packet.","reasoning":"The stale inventory understates private-data breadth, though not the overall Medium rating.","risk_type":"identity_discrepancy","severity":"low","title":"Packet omits documented current read tools","triggering_tools_or_skills":[]}],"assessment_status":"provisional","auth_and_scopes":"OAuth 2.1 with PKCE grants superbot:read and optional superbot:write; the connection is bound to one approved workspace and role.","blocked_missing_evidence":null,"confidence":"high","displayed_risk":"medium","evidence_completeness":"complete","manual_overall_risk":"medium","official_sources":[{"accessed_at":"2026-10-10T20:24:37Z","url_or_path":"plutosecurity/plutonium@b749c8dc43536c794409be9805edd48063f045e2:app/data/conn/claudesec/6d5a1294-d5dc-4846-ae15-af4c2a314f01.json","what_it_proves":"Candidate PR #125 record identity (name \"SuperBot\", publisher, type web_connector) and 7 stored tool names; no tool descriptions stored"},{"accessed_at":"2026-09-22T10:46:07Z","url_or_path":"https://api.anthropic.com/api/directory/servers?verified_tier=anthropic,partner,community (snapshot claude-directory-all-tiers-2026-09-22.json)","what_it_proves":"Official Claude Directory listing https://claude.ai/directory/6d5a1294-d5dc-4846-ae15-af4c2a314f01: complete tool_names inventory (7 tools), remote streamable-http endpoint https://superbotapp.ai/api/mcp, auth_posture auth_required, directory tier community"},{"accessed_at":"2026-10-10T21:00:24Z","url_or_path":"https://superbotapp.ai/docs/mcp","what_it_proves":"Official docs document OAuth scopes, private support/transcript reads, add_trained_answer as the only write, and additional current read tools absent from the packet."}],"primary_reason":"SuperBot persistently changes production bot knowledge and the packet omits current read tools.","provisional_risk":null,"publication_recommendation":"fix","requires_runtime_verification":true,"review_key":"claude:6d5a1294-d5dc-4846-ae15-af4c2a314f01","reviewed_at":"2026-10-10","reviewer_notes":"Reviewed all seven packet tools and official current catalogue. Docs explicitly rule out customer messaging, refunds, billing and deletion.","risk_domains":{"arbitrary_network_access":"false","authz_ambiguity":"false","browser_control":"false","credential_or_admin_actions":"false","deletes_data":"false","deployment_or_infrastructure":"false","dynamic_hidden_actions":"false","filesystem_or_repo_access":"false","forwards_data_to_third_party":"true","modifies_data":"true","persistent_credentials":"true","prompt_injection_exposure":"true","provenance_uncertainty":"true","reads_private_data":"true","runs_code_or_queries":"false","sends_messages_as_user":"false","spends_or_moves_money":"false"},"tools_or_skills_reviewed":7,"tools_or_skills_total":7},"name":"SuperBot","needs_runtime_verification":true,"plutonium_url":"https://plutonium.pluto.security/detail.html?planet=claudesec&did=6d5a1294-d5dc-4846-ae15-af4c2a314f01&utm_source=plutonium_analysis_skill&utm_medium=claude_skill&utm_campaign=connector_risk_assessment","privacy_policy_url":"https://superbotapp.ai/legal/privacy","provisional_risk":null,"publication_recommendation":"fix","publisher":"AI Understanding (SuperBot)","publisher_url":"https://aiunderstanding.org/","remote_url":"https://superbotapp.ai/api/mcp","repository_url":"","risk":"medium","risk_severity":"medium","security_risks":[{"description":"This connector can create, update, configure, or otherwise change connected resources. Review findings: It changes the bot’s production knowledge state, although it does not message customers directly.","evidence":"Adds a trained support answer: Official docs say it adds a durable question/answer used immediately by the website widget and requires the write scope.","manual_risk_type":"data_modification","remediation":{"block_tool_categories":["state_change"],"steps":["Use a test account or sandbox before allowing changes to production data.","Grant only the write permissions required for the intended workflow.","Require human confirmation for consequential state changes."]},"risk_type":"modifies_data","severity":"medium","title":"Adds a trained support answer","triggering_tools":["add_trained_answer"]},{"description":"This connector can read information available to the connected account and return it to the AI. Review findings: Customer support transcripts and leads are sensitive private data.","evidence":"Reads support conversations and customer messages: Official docs say the connector searches and fetches transcripts, messages, support metrics and knowledge.","manual_risk_type":"private_data_read","remediation":{"block_tool_categories":["data_exfiltration"],"steps":["Use a least-privilege account limited to the information required by the workflow.","Restrict folders, projects, tenants, and other data scopes wherever the provider allows it.","Review access logs for unexpected reads or bulk retrieval."]},"risk_type":"reads_private_data","severity":"low","title":"Reads support conversations and customer messages","triggering_tools":["fetch","get_support_overview","list_recent_conversations","list_unanswered_questions","search","search_knowledge"]}],"signature_status":"unknown","source_code_reviewed":false,"support_url":"support@superbotapp.ai","tags":["accesses_messaging","modifies_data","network_access","oauth_required","reads_private_data","web_connector"],"tools":[{"description":"","name":"add_trained_answer","risk":{"category":"state_change","level":"medium","recommendation":"Follow the connector-level remediation and require approval for consequential actions.","why":"This connector can create, update, configure, or otherwise change connected resources. Review findings: It changes the bot’s production knowledge state, although it does not message customers directly."}},{"description":"","name":"fetch"},{"description":"","name":"get_support_overview"},{"description":"","name":"list_recent_conversations"},{"description":"","name":"list_unanswered_questions"},{"description":"","name":"search"},{"description":"","name":"search_knowledge"}],"tools_count":7,"transport":"streamable-http","type":"web_connector","url":"https://claude.ai/directory/6d5a1294-d5dc-4846-ae15-af4c2a314f01","uuid":"12c17001-c5f5-5a08-8c73-c2969dab4be7","verification_tier":"community","version":""},"query_key":"ai understanding superbot superbot","schema_version":1,"status":"match"}